Skip to main content

Major Airline Admits to Monitoring Passengers Via Onboard Cameras

airplane aisle camera in flight entertainment
Cristóbal Alvarado Minic / Getty Images

These days, it seems every tech gadget from iPhones to smart TV remotes to Amazon’s Echo is listening to our every word. Trading our privacy for a teaspoon of added convenience might seem worth it, of course — right up until the day the machines take over. Now, one of Asia’s largest airlines has confirmed that it’s actively snooping on passengers.

Recommended Videos

Last month, Hong Kong’s flagship airline Cathay Pacific quietly updated its privacy policy with a change that includes outright spying on its passengers. The airline confirmed that it uses CCTV cameras in its airport lounges and its aircraft for security purposes. It also logs in-flight entertainment system (IFE) usage to track passengers’ viewing habits. The updated policy indicates that the company freely collects the information to personalize the flying experience. It may also share data with third parties for marketing purposes. In case you’re wondering, an airline spokesperson told CNN, “There are no CCTV cameras installed in the lavatories.” So, there’s that. How comforting.

Earlier this year, numerous airlines, including American, Emirates, and Singapore Airlines confirmed the installation of cameras in their seatback IFE systems. All were quick to note that the cameras are not active and that they had no plans to use them in the future. The technology is purportedly built in to provide future enhancements like in-flight video conferencing. According to a Cathay Pacific spokesperson, the airline’s own IFEs are unable to monitor passengers’ behavior through cameras or microphones.

CCTV is widely recognized as an industry standard for securely transmitting video. Cathay Pacific claims that the images and video it collects are handled properly, but it’s impossible to guarantee security. Even Cathay’s own privacy policy confirms, “no data transmission over the Internet, a website, mobile application or via email or other message service can be guaranteed to be secure from intrusion.” What’s more, the policy boldly declares the airline will retain passengers’ personal data for as long as it deems necessary. That’s particularly unsettling in light of the massive data breach in 2018 that affected more than nine million Cathay Pacific passengers. British Airways reported a similar breach, resulting in a fine of nearly $240 million. It’s clear that whatever data security measures are in place aren’t enough.

Panasonic Avionics, the manufacturer of IFEs for many of the world’s largest airlines, has dismissed any related privacy concerns as “a bit of an overreaction.” The company’s chief technology officer went on to say that, “The case to be made for positive benefits coming from cameras is stronger than any concern that they could possibly be used for nefarious purposes.” That reassurance is cold comfort to the millions of users affected by the steady stream of data breaches — most notably Equifax and Capital One — reported in just the last two years.

Mike Richard
Mike Richard has traveled the world since 2008. He's kayaked in Antarctica, tracked endangered African wild dogs in South…
Major Airlines Banning In-Flight Booze to Curb COVID-19 Spread
Person holding a drink on a plane with sunlight in the background

Over the last three months, COVID-19 forced many of us to abandon our hobbies and the pastimes we love. Bars are closed, and many of those that reopened have already closed again. The beaches aren’t safe, even if some are open. Even Disney World -- the happiest place on earth -- has been dark since March. All of which is why alcohol sales have skyrocketed since the pandemic began. But, while booze might be a haven for those of us stuck at home, it’s no longer an option for many air travelers.

Around the world, major air carriers are choosing to limit or halt their in-flight food and drink services. In the United States, Delta Air Lines has ceased serving alcohol on domestic flights and those that fly within the Americas. Beer, wine, and spirits will still be available on all other international flights. American Airlines has restricted alcohol service only to long-haul international flights and First Class passengers.

Read more
10 of the best beaches in Europe to add to your bucket list
Explore these sandy shores during your next trip abroad
Praia da Marinha

There are few things I love more than lounging on a beach with a book in hand, soaking up the sun and the sound of the waves. I travel to Europe often, and whenever the weather cooperates, I make it a point to visit at least one beach, whether it’s a busy seaside hotspot or a quiet cove off the beaten path.

To find out which coastal destinations truly stand out, I asked a few travel experts to share their picks for the best beaches in Europe. Their recommendations include a mix of iconic shores and hidden gems, from dramatic cliff-lined bays to striking black sand beaches. I’ve also included a few personal favorites that I think belong on any beach lover’s bucket list.

Read more
This Caribbean island is now safer to visit, says US government
Jamaica's travel advisory downgraded -- here's what it means
Jamaica

The U.S. Department of State has lowered its travel advisory for Jamaica, signaling an improvement in safety conditions for American travelers. On May 29, Jamaica’s advisory was downgraded from Level 3, “reconsider travel,” to Level 2, which recommends increased caution due to potential risks. The island had been under the stricter Level 3 advisory since January 2024.

While this change reflects progress, concerns remain. Crime and medical services continue to be the main safety challenges. The U.S. Embassy frequently receives reports of sexual assaults involving U.S. tourists, including incidents at resorts, and responses to serious crimes are often slow or unsatisfactory.

Read more