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New research says a lack of EV charging stations isn’t actually a big deal

New research indicates EV charging infrastructure issues shouldn't be a deciding factor in your car purchase

Beyond price and range, one of the other major hurdles for electric vehicles is the lack of available electric charging stations. It’s something we run into when we test electric cars, as charging stations tend to be scarce or too old to charge modern EVs. The latter is an issue we ran into with the Ford Mustang Mach-E. While most consumers are quick to shy away from EV ownership because of the small number of EV charging stations in the country, new research that dives into how EV owners charge their vehicles suggests that the lack of available chargers shouldn’t be a core factor when deciding to purchase an EV.

According to new research from Pecan Street via Canary Media, 70% of charging sessions utilize less than 10 kWh per plug-in. After that, a large portion of charging sessions see owners get less than 5 kWh for their EVs. While EV owners aren’t charging their vehicles for a long time, they’re charging their vehicles frequently. There could be a few reasons why EV owners charge their vehicles like this. The simplest reason is that battery packs in EVs have become much more efficient. The second explanation is that owners overestimate how much range they’ll need from their EV for daily drives, while the last hints toward the reliance on at-home charging stations.

ChargePoint Home Flex EV charging station charging a white Tesla in a garage.
ChargePoint / Tesla

Thanks to updated electric architecture, automakers now have vehicles that can charge at incredible rates. The Porsche Taycan’s 800-volt architecture allows it to gain 62 miles of range in roughly four minutes. The Kia EV6 has a similar 800-volt architecture that allows it to go from 10% to 80% of charge in 18 minutes. Automakers are finding ways to get charge times down with massive leaps in technology. Earlier this October, researchers at Penn State covered a new type of battery design that could be charged from dead to full in just 10 minutes. This kind of tech would allow automakers to fit smaller batteries to EVs, while removing range anxiety from the equation.

At the moment, most consumers are looking to purchase an EV with at least 300 miles of range. That figure seems to be the magical number that quells range anxiety without costing a fortune. Automakers have started to fit EVs with larger battery packs and improved battery technology to squeeze out more range from EVs. The Lucid Air offers up to 520 miles of range, besting the Tesla Model S, the one-time leader, that offers up to 405 miles of range. Instead of focusing on increasing range, some believe that improving charge times and the charging infrastructure are better options.

Going forward, the research indicates that an efficient grid will be necessary to help increase the adoption of EVs and sustain EV owners’ reliance on at-home charging. Canary Media calls for flexibility from the grid to allow owners to charge their EVs when the grid isn’t being strained and when prices for electricity are low.

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Joel Patel
Former Digital Trends Contributor
Joel Patel is a former contributor for The Manual. His work has also been featured on Autoweek, Digital Trends, Autoblog…
J.D. Power: Owners say EVs are less satisfying than gas-powered cars in one big way
High recall rates and issues with unknowledgeable service advisors are key problems for EV owners
2023 Lexus RZ 450e front end angle from driver's side parked in front of a beach.

While one would assume that most people would be happy with their shiny, new vehicle, especially when they're some of the most reliable ones, that’s not always the case. Every year, J.D. Power checks how happy owners are with their vehicles and the service experience as part of its U.S. Customer Service Index (CSI) Study. A new study was done for 2023 and overall owner satisfaction is down. More worryingly, customer service satisfaction among electric vehicle owners is lower than it is among gas-car owners.
J.D. Power’s CSI Study claims that overall owner satisfaction fell two points to 846 (out of 1,000 points) for 2023. The main issues that J.D. Power found are due to the rapid introduction of new electric cars. Not only are EVs involved in more recalls than gas-powered vehicles, but EV owners also have to deal with inept service advisors when they take their car to get serviced at a dealership.

These two factors explain why customer service satisfaction with electric vehicle owners is 42 points lower than it is with owners of gas vehicles. EV owners rate service advisor knowledge at 8.01 out of 10, while drivers with a gas-powered vehicle gave their service advisors a score of 8.59.
“As the electric vehicle segment grows, service is going to be a ‘make or break’ part of the ownership experience,” said Chris Sutton, vice president of automotive retail at J.D. Power. “As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles – but we’re not seeing the benefits yet.”
J.D. Power found another issue with EV ownership with its 2023 U.S. Electric Vehicle Experience (EVX) Home Charging Study. Overall satisfaction with charging at home for EV owners declined 12 points from last year to 740. The dissatisfaction with charging at home stems from increased prices for electricity. Slow charging rates when charging at home also led to a lower satisfaction score.
The CSI Study found that vehicle recalls are detrimental to owner satisfaction, a large number of owners want to get service updates through texts, and owners are waiting longer than ever to get a service appointment.
Luxury automakers that rank toward the top of owner satisfaction include Lexus, Porsche, Cadillac, and Infiniti. For mass-market automakers, leaders include Mitsubishi, Mazda, Buick, and Subaru.
We’ll be one of the first to rant about how great EVs are, but there are quite a few drawbacks to making the switch to an electric car. J.D. Power’s latest CSI and EVX Studies reveal that despite all of the benefits that are associated with EVs, there are a few drawbacks that people should be aware of.

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Audi continues to boost S3 ICE sedan performance
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Audi has recently unveiled the 2025 Audi S3 in performance-enhanced sedan and Sportback models. Similar to the added performance features in the new and sportier Audi A3, the S3 models continue to advance the platform's power, design, and technological innovation. Set to hit dealerships in the second quarter of 2024, the 2025 Audi S3 is another step up in the luxury sports sedan category.
Why the 2025 Audi S3 performance updates matter

The 2025 updates are particularly significant because they demonstrate Audi's confidence in internal combustion engine (ICE) technology amidst a market shifting towards electrification. By enhancing the ICE capabilities of the Audi S3, Audi caters to enthusiasts of traditional high-performance engines and emphasizes the ongoing relevance and advancement of ICE technology in modern vehicles. These updates show that Audi stays in the game with ICE performance vehicles.
2025 Audi S3: upgraded power

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Why Alfa Romeo changed the name of its first EV
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One of the more exciting aspects of the world of EVs is finding out what kind of entrant some of our favorite car manufacturers decide to throw into the fray. Although it doesn't get quite the same level of fanfare and accolades that the high-flying Lamborghinis and Ferraris get, Alfa Romeo has quietly gone about its business of being an elegant, performance-oriented Italian brand for decades. Alfa Romeo just debuted its first EV — the Milano — and then quickly changed the name. And it's all thanks to the Italian government.
Why the name was changed

So, what happened? The EV is being built at a factory in Poland and is the first Alfa Romeo model to be made entirely outside of Italy. Adolfo Urso, Italy's industry minister, said, "A car called Milano cannot be produced in Poland. This is forbidden by Italian law."  In 2003, Italy passed legislation prohibiting products that falsely claim to be Italian.

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